At One Cart Solution, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 10-day return policy. Please review the information below to learn more about our refund and returns policies:
To be eligible for a return, the item must be in its original condition and packaging, with all tags and labels attached. Items that have been used, washed, or damaged will not be eligible for a return.
To initiate a return, please contact our customer support team within 10 days of receiving your order. Our team will provide you with a return authorization number and instructions on how to return your item.
The customer is responsible for the cost of return shipping, unless the item received was damaged or defective. We recommend using a trackable shipping method to ensure that your return package arrives safely.
Once we receive your return package, we will inspect the item to ensure that it is in its original condition. If the item is in its original condition, we will issue a refund to the original payment method within 3-5 business days.
The refund amount will be for the original purchase price of the item, minus any shipping charges or discounts applied. Please note that some credit card companies may take longer to process refunds.
We currently do not offer exchanges. If you need a different size or color, please initiate a return and place a new order for the desired item.
The following items are non-returnable:
Personalized or custom-made items
Final sale items
If you have any questions or concerns about our refund and returns policy, please contact our customer support team for assistance.